What do I need to provide at the time of collection?

You need to present the Keys of the car, registration document (V5C) of the vehicle, locking wheel nut key if in case your car has alloy wheels, any other paperwork you may have for the car.

How long does it take to remove my car?

We aim to deliver you an instant service and close the deal the same day. The time required to remove the vehicle is between 5-10 minutes, this includes the time taken to load the car on the recovering vehicle. However, if you are at a remote location or the car condition demands more efforts, the time of removal will increases accordingly.

Do I need to be present when you arrive?

No, Your presence while we collect the car is not mandatory. You may ask a family member / friend / neighbour to represent you. We require the essentials as mentioned in Question number 1, ensure that the person present on your behalf has all of them.

I do not have a log book (V5C) registration document

Fret Not, as this is not a big deal. However, to complete the formalities you need to provide us with some proof of ownership. This helps us to close the deal with due legal formalities.

Do I have to prepare my car for collection

Once you settle for the quote, all you need to do is hand over us the required essential and sit back and relax as we remove the car from your place.

Do you collect vehicles that have no wheels

We are sorry, we do not accept a car without wheels. Picking up a car without wheels is a troublesome task hence we highly appreciate if you offer us any vehicle for scrap or sale that has its wheels intact. It will save the time of both you and us.

Can you collect my vehicle at the weekends or evenings?

Yes of course and payments can also be made at any time. We will endeavour to collect and pay for the vehicle at a convenient time for you.

How do I get my road tax refund?

You are entitled to a road tax refund on any full remaining months left on your road tax, which will automatically be refunded to you by the DVLA. They will send the refund within 4 weeks by post to the car owner’s address on their records, so it’s important that you keep them up to date. You can also sell your car with no road tax on it.

Will you attempt to take the vehicle away before payment?

We will not attempt to take the vehicle until you have been paid for the vehicle.

Will the Car be driven away or collected on a truck?

It could be either but it is normally down to how you have described the vehicle. If you have told us the vehicle is a non-runner or an end of life or scrap car / scrap van then it will most definitely be a truck that collects.

Will I get any conformation from DVLA?

Yes, you should get a letter from them confirming that you're no longer responsible for the car. If you don't receive this letter within four weeks, you should contact DVLA.

How do I keep my personalised registration?

If you have a personalised registration (also known as a cherished or private plate) that you wish to keep, you must transfer or retain it before you sell or scrap your car, otherwise you'll lose it.

How quickly will I get paid?

Once we have agreed a price for your car that you are happy with, we will arrange to come to you and collect it. This normally happens on the same day. On other occasions it may only be convenient for you if we come a few days later. Our professional drivers will collect your car and make the relevant paperwork and vehicle checks, this usually only takes a few minutes. Once this is complete we pay you. The whole process typically takes around 15 minutes from the driver’s arrival to you.

What if I change my mind after I have accepted your quote?

Please tell us as soon as possible if after accepting the quote you decide that you don’t want us to collect your vehicle.

What if I want to drop my car off?

We'll research and locate the branches or scrap yard around your local area, with maps and operational hours. The details shall be sent to you once the quote is approved. Keep the reference number of your vehicle, identification, quotation copy, car paperwork ready when you plan to drop off your car. It’s always best to speak to our representative before you plan on arranging a drop yourself.

Is my data safe?

Your data is safe with us, we will not pass your data onto any third party sources.

I want a scrap car removed for free, do you offer this service?

Yes, we may even be able to make you an offer for the car.

Why do you need my phone number and email address?

We need your email address and phone number to send you relevant information about your appointment. We also may need to contact you regarding the appointment or if we are unable to locate you and your vehicle during collection.